| Q: |
How soon can I sign in after purchasing HorizonWebRef.com ? |
| A: |
You should receive sign in instructions by email within minutes or even seconds after
your purchase. Use these instructions to sign in as the assignor in your
database. Please contact HorizonWebRef.com if have not received
your sign in instructions within 24 hours after your purchase. A representative will call you shortly after your purchase to walk you through the initial setup of your system for about 45 minutes to an hour and answer any questions you may have. |
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| Q: |
If I pay by check can I still sign in right away ? |
| A: |
Yes! You have 15 days to remit your payment by check. You will have immediate access to the system once your registration form is complete. If your payment is not received within 15 days, the account will be deactivated until it is received. |
|
| Q: |
How do I get started using HorizonWebRef.com ? |
| A: |
Initially, the primary assigner is the only account capable of signing
in. This enables him/her to finish setting up the database and set
permissions for other users. We suggest completing the following the
first time you sign in:
- Verify your officials, contacts, bill-tos, sites, teams, etc. for
correctness.
- Set permissions for your "web users" (officials and
contacts with email addresses).
- Post a welcome announcement instructing your web users what they
should do next. For example, you may have them update their personal
information and set their blocks.
- Send sign-in instructions to your web users. This sends an email
message similar to the one you received after your database was
uploaded.
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|
| Q: |
Why can't my officials see their assignments? |
| A: |
By default, all assignments are marked as "not posted". This
allows the primary assigner to verify correctness and make changes
before the officials sign in and accept their games. When you're ready
for officials to sign in, select "post games" from the games
screen. This marks all games in the current filter as "posted"
for the assigned officials to see and accept. |
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